Nothing is more important to us than you achieving the results we know are possible for you. If at any time you feel you are not seeing results, please let us know and we will troubleshoot what is going on and work with you to move you closer toward your goal. We encourage all potential customers to browse our website thoroughly and/or call for a free, over-the-phone, hair loss consultation at 1(818)303-9038 , before making any purchase of More Naturally products. In this consultation, we will go over what is happening with your hair, answer any questions you may have, as well as give you realistic expectations. We will also go over the best application approach based on your specific lifestyle and needs. All More Naturally sales are final. Exchanges are allowed on unopened products up to 30 days after purchase. Return shipping is the client's responsibility unless there is an order error, in which case we will provide a return label.